The following terms and conditions apply to any transaction or contact between yourself and The Painting Pot, Selby for the sale and purchase of items or experiences contained in your basket or purchased via email, phone or in person. The terms do not affect your statutory rights.
Note: ’experiences’ refers to classes, courses, pottery painting, workshops or any other activity organised by The Painting Pot.
To ensure the safety of our customers and staff we may be required to make changes to how our experiences are run. We are committed to being responsive and vigilant. We will continue to regularly monitor advice from Public Health England and the UK government and take the necessary action to help us all stay safe.
You must comply with all rules and regulations issued by us and please pay particular attention to any requirements as to dress or the wearing of protective equipment.
Disruptive, abusive, or inappropriate behaviour, language or threatening behaviour towards staff or other customers will result in you being asked to leave the studio. Any payments already made to The Painting Pot will not be reimbursed in this event.
The number of 'non painters' in each group is restricted to two per booking. Please note, we may not be able to provide seating for non-painters at busy times.
Event bookings are subject to full payment as set out on the Painting Pot website.
Online payment is by PayPal only. All card payments made over the telephone are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, your order will not be accepted, and The Painting Pot will not be liable for any delay or non-delivery.
Although pottery painting is suitable for all age groups, children under the age of 14 must be accompanied by a responsible adult at all times whilst in the studio or whilst attending events organised by The Painting Pot at other venues.
Alcohol is only permitted on the premises for private bookings and adult evening events. Alcohol will not be permitted on the premises at events where children (under 18 years) are present.
The terms of The Painting Pot price list and these terms and conditions constitute the terms of the legally binding contract between you, the customer, and The Painting Pot.
Bookings are for a specific start, finish, and time duration. If you do not attend on a punctual basis, we cannot guarantee that you will receive your full experience.
We do not offer provisional bookings; all bookings must be confirmed by payment otherwise we cannot guarantee that your booking will go ahead. If your date of choice is fully booked, you will be offered the next available date.
Our cancellation policy is designed to give customers the freedom to amend an event booking without penalty when enough notice is given, but we have some conditions around short notice cancellations which have an impact on other customers and our business. We will always try to help where possible within the limits of our business. Please read our terms of cancellation carefully.
Note: We strongly advise that customers have a suitable travel/activity insurance policy in place that can provide cover for common issues such as ill health or travel disruption.
All cancellation requests (for workshops and all other events) must be sent in writing by email to enquiries@thepaintingpot.com. If you have not received an email confirmation within 5 working days, please contact us on 01757 704784. Unless you have received a written acknowledgement from us that we have received your request, you cannot consider your booking cancelled.
Note: all cancellation terms also apply to event bookings made when redeeming a voucher from The Painting Pot.
You may request a change of dates up to 14 days prior to your event booking and we will happily transfer your event to another date subject to availability without cost.
You may request a refund up to 14 days before your event.
Cancellations received within 14 days of the course/event start date – payments are non-refundable.
However, you can transfer/sell the booking to another person free of charge if you notify us.
If a person who is booked in for an experience fails to attend for any reason, they will not be entitled to a refund or a re-booking.
We may, in our sole and absolute discretion, vary our cancellation policy and we may ask for documentary evidence to make this decision. Any refunds awarded at this stage will be subject to an administration fee.
Vouchers are valid for a period of 12 months from the date of purchase and cannot be redeemed after the expiry date.
E-vouchers are provided free of charge to the email address provided at point of purchase. There are additional costs associated with a postal voucher. Such costs are added and shall be paid at the point of purchase. Please allow up to 7 days for delivery of a postal gift voucher.
Experiences must be booked in advance and the voucher must be produced when attending. Booking contact details are provided on the voucher.
Vouchers are non-refundable other than within the 14-day cancellation period as per the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. No change or credit will be given should the voucher value exceed the total cost of the experience – for example where a £100 voucher is used to purchase a £95 experience. Vouchers cannot be exchanged for cash. Lost, stolen, or destroyed gift vouchers will not be exchanged or refunded.
Vouchers can be used for part or full payment of any experience or to purchase products from The Painting Pot. If the cost exceeds the amount of the gift voucher, the balance must be paid in full at the point of booking.
Bookings made using vouchers are subject to the cancellation policy above. However, vouchers must be redeemed within the expiry date stated.
The Painting Pot will be entitled to cancel any booking at any time subject to the repayment of any deposit or fees received for the booking that has been cancelled.
In the unlikely event of cancellation of a booking by ourselves for reasons not defined in Force Majeure, we undertake to offer a suitable transfer to an alternative date, or a full refund (within 7 days) of the cost of the booking. We cannot be held liable for any third-party costs, such as travel bookings or accommodation.
If The Painting Pot is forced to close due to circumstances outside our control (including but not limited to a pandemic, epidemic, or adverse weather conditions), customers will be offered a voucher to the value of the booking that had to be cancelled. This will be valid for 12 months from the date that original experience was due to take place.
It is essential to book in advance for any future experiences.
Products will be sent to the address given by you in your order stated in the Order Confirmation.
We make every attempt to ensure that all prices on our website are accurate, however, discrepancies may occur. If we discover an error in the price of experiences or products already ordered we will inform you as soon as possible and ask that you reconfirm your order at the correct price, while also giving you the option to cancel it. If we are unsuccessful in contacting you, we will consider the order cancelled. Please note we do not offer international shipping at this time.
By booking an experience or event or ordering a product from The Painting Pot you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions before placing an order or prior to requesting a cancellation in case there are any changes.
You warrant that the information given on your order is complete and accurate.
When you have completed your order, you will be sent an e-mail confirmation. It will state the experience, event or product that has been ordered, the total cost including VAT (where appropriate) and packaging & postage charges, together with delivery and invoice details. If, for any reason, your order cannot be processed, a member of the The Painting Pot team will contact you to explain the nature of the difficulty.
No contract for the sale of any experience will subsist between you and The Painting Pot until a confirmation has been sent. You must check that the details on this confirmatory e-mail are correct as soon as possible and we recommend that you keep this for your records.
All pottery must be stored in appropriate conditions; if you do not store them in appropriate conditions, we cannot be held responsible for faults or problems that arise as a result. We do not recommend cleaning handmade or hand painted items in a dishwasher. Any claim by you in respect of any damaged or incorrect deliveries, must be notified to us as soon as possible. In some cases, The Painting Pot may require you to return incorrect deliveries for which we will pay postage and ensure the delivery of correct pottery but will have no further liability to you.
If you do not notify The Painting Pot accordingly, The Painting Pot shall have no liability for any damage or incorrect deliveries.
The Painting Pot shall have no liability to the customer for any failure to deliver pottery or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control.
How we use your data:
The Painting Pot will never make your personal details available to third parties
We will only retain details for as long as they are useful for The Painting Pot to contact you
We will keep a record of your address details with the intention only of posting your pottery onto you following your order
No credit or debit card information will be held by The Painting Pot
Information you enter into our booking systems may be collected and stored by us so that we may contact you in relation to your booking
Please refer to our Privacy Policy on our website for further details.
Although we take every care to ensure accuracy, we make no warranties as to the accuracy of the information we place on our web pages. The extent of our liability for any breach of these terms and conditions shall be limited to the value of the product or experience ordered by you in the relevant transaction.
To ensure the avoidance of injury or harm to themselves or others, customers must not use any equipment or tools in the studio unless supervised or trained by a member of staff. Children must always be supervised by a responsible adult. However, nothing in these terms and conditions shall exclude or limit The Painting Pot’s liability for death or personal injury because of The Painting Pot’s negligence.
The Painting Pot does not accept liability for loss or damage of customer property in the inside the studio or immediate vicinity.
If for any reason part of these terms and conditions is unenforceable; the validity of the remaining terms and conditions shall not be affected.
These terms shall be governed by and construed in accordance with English Law and agree to submit to the exclusive jurisdiction of the English courts.
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The Painting Pot | New Lane | Selby | YO8 4QB | T: 01757 704784
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